Refund and Returns Policy

Thank you for your purchase at Unihomeblind.com. Because every blind, shade and curtain we make is custom-cut to your exact window measurements, our return and refund policy differs from standard retail stores. Please read the following carefully before ordering.

Custom-Made Products

All products on this site are made to order based on the window sizes, fabric choices and control options you provide. Once production begins, we cannot cancel, change or refund your order. Please double-check your measurements and fabric selections before confirming your order.

Damaged or Defective Items

If your order arrives damaged, defective, or significantly different from what you ordered, please contact us within 7 days of delivery. Provide photos of the damaged product, packaging and the shipping label. We will arrange a replacement or remake at our cost, or a full refund if a replacement is not feasible.

Wrong Measurements

We recommend following our measurement guide carefully. If a blind does not fit because the measurements you provided were incorrect, we will offer a discounted remake. Original shipping costs are non-refundable, and the customer is responsible for shipping the replacement.

Order Cancellations

Orders can be canceled at no charge within 24 hours of payment, before production starts. After 24 hours, a cancellation fee of 30% may apply to cover material and labor costs.

Return Process

To start a return or claim, email us at info@unihomeblind.com with your order number and photos. We respond within 24 hours on business days. Do not ship items back without prior authorization; unauthorized returns will not be accepted.